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To Order: You can place an order with John Neal, Bookseller in four ways.
ONLINE: Order online at our secure website by going to the Online Catalog.
PHONE: Call 1-800-369-9598 (toll-free from US & Canada) or 336-272-6139 (local or foreign). Our business hours are Monday through Friday, 9:30 am to 6:00 pm EST.
FAX: Fax your order to us 24 hours a day at 336-272-9015. Please list the item number, description, quantity & price for the items you would like to order. Also, be sure to include your name and complete address and payment information. Print a pdf of our JNB Order Form to help organize your purchase.
E-MAIL: Send your order to firstname.lastname@example.org.
We gladly accept personal checks in US dollars and credit cards (Visa, MasterCard, Discover, American Express). We can also accept Canadian cheques in Canadian dollars and British cheques in Pound Sterling. Please contact us for our current exchange rates.
***We are now accepting payments through PayPal. Write to email@example.com to receive instructions before placing your order.
We are a small company with few employees, but we pride ourselves on our prompt shipment of orders. Most orders are sent out within 2-3 business days, allowing time for processing, packaging and shipment.
Our domestic shipping charges are based on the overall total cost of the items ordered.
Delivery time depends on the way the order is shipped and your location. See the information below for charges and delivery times specific to your needs.
Add $6.25 for orders to $20
$20.01-$35 add $6.95
$35.01-$45 add $7.50
$45.01-$55 add $7.95
$55.01-$65 add $8.50
$65.01-$75 add $8.95
$75.01-$85 add $9.50
$85.01-$100 add $9.75
$100.01-$115 add $10.35
$115.01-$130 add $11.70
$130.01-$145 add $13.05
$145.01-$160 add $14.40
$160.01-$175 add $15.75
Over $175.00 add $16.00
Nibs/Gold ONLY: $5.95 maximum
Shipping to Hawaii, Alaska, Puerto Rico
--Orders of books, DVDs, and magazines ONLY will ship via Media Mail at the regular rates posted above.
--Lighter orders of nibs, holders, and other small items will ship in either a Medium Flat Rate Priority Mail Box ($11.95) or
a Large Flat Rate Priority Mail Box ($14.95).
--Larger orders will be packed, weighed, and then we will calculate the postage costs. We will then contact you so that you can approve the postage costs before we charge your card.
Orders shipped within the continental USA normally take 1-2 weeks to arrive. However, your order could take up to 3-5 weeks to arrive, depending on the availability of items ordered and the shipping method used.
If your order consists of only books, magazines, CDs, videos and/or calendars it will be sent via USPS Media Mail. Our experience is that small Media Mail packages often arrive almost as fast as First Class mail. However, Media Mail packages can take up to two weeks, perhaps more to the West Coast. If your order needs to arrive sooner, LET US KNOW, and we will use other shipping methods such as UPS Ground or USPS First Class/Priority Mail.
Sheets of paper must be shipped separately from books and supplies. (Only large orders are shipped flat.) If you order books/supplies and sheets of paper together, you must pay shipping on the book/supply total and on the total of the sheets of paper. For example, if you order 3 books totaling $49.95 and 20 sheets of paper totaling $33.00, add $7.95 shipping for the books and $7.95 for the paper. (Pads of paper, paper sample booklets, blank greeting cards ship with books and supplies.)
The shipping costs displayed during checkout DO NOT INCLUDE the extra costs for paper shipping. We will adjust your shipping costs before we charge your credit card.
Domestic Paper Shipping Charges:
Add $7.50 for orders to $30
$7.95 for orders to $40
$8.50 for orders to $50
$8.95 for orders to $60
$9.50 for orders to $70
$9.95 for orders to $80
$10.50 for orders to $105
Larger orders add 10%.
Foreign Paper Shipping Charges:
Paper shipped to foreign countries will be sent in a tube via Airmail. Costs start at about $15 (costs are less for Canada). Postal regulations and procedures often make very large shipments of sheets of paper to other foreign countries impractical.
The shipping charges shown during checkout are FOR USA ADDRESSES ONLY.
Our foreign shipping charges are based on the weight of the package and the cost of shipping to the destination country.
When you place your order online:
1. We receive the order; we assemble and pack it; and we calculate shipping costs.
2. We send an email to you listing your shipping options and the costs.
3. Once you have responded to let us know which shipping method you prefer (or if you prefer to change or cancel the order), only then do we charge your credit card.
You may also fax or email your order and we will reply with the shipping costs.
--If you order items with set shipping costs (e.g. back issues of magazines), we will adjust the shipping charges, charge your card, and send your package immediately without contacting you.
--If your order is comprised of small/light items, and the shipping costs are within $2.00 of the U.S.A. shipping charges, we will adjust the shipping charges, charge your card, and send your package immediately without contacting you.
If you know which shipping method you need, or if you need to the order by a specific date, or if there are any other concerns, please let us know in the "Special Shipping Instructions" box at the bottom of the page where you enter your shipping address during checkout.
When your order ships (except in the case of single copies of magazines), you will receive an email to confirm.
We generally will determine if a package needs to be insured. If we give you shipping rates for insured and uninsured, we recommend you purchase insurance. If you decline to purchase insurance and the package is lost or damaged, we will NOT be responsible for replacing your items or refunding for goods or shipping costs.
The US Postal Service offers only Airmail. (Surface mail was discontinued in May 2007). Airmail generally takes 2-3 weeks depending on destination. Fastest to Canada and the UK.
We can offer International Surface Air Lift (ISAL) shipping on some packages. This service can be a more affordable choice, but the delivery times are longer than regular Airmail.
If your delivery time is critical and you did not indicate this in the “Special Instructions” field when you placing your order, please contact us as soon as possible by phone or e-mail. Expedited shipping methods are available (UPS Next Day Air, Second Day Air, Three Day, USPS Express Mail) for an additional cost. We are a small company. It is fairly easy for us to meet your expectations/requirements if you let us know.
If you are not happy with any item purchased from us, package it well and return it within 15 days of receipt for a prompt refund, exchange, charge card credit or JNB credit. We do NOT give you credit for shipping, unless the item was sent mistakenly.
You do not need prior approval to return books or unused/unopened supplies. Let us know if you want JNB credit or refund/charge card refund. We will process your return with the same promptness that we process your order. Send a copy of our invoice or the invoice number.
Defective books may be returned within 3 months of delivery. Used pens, opened bottles of ink, etc, cannot be returned unless defective. If the item(s) didn't work, please contact us so we can make it right by replacing or refunding.
Pack your returns in a stiff cardboard box or in a padded mailing envelope with a sheet of cardboard that extends 1" around the book on all sides.
For orders shipped via United Parcel Service, please notify us so we can send a replacement and file a claim with UPS. You must save the damaged merchandise and all the packaging material. For US Mail shipments, contact us and we will send you a replacement. We will let you know what to do with the damaged merchandise. If it was insured, you will have to file a claim with your local post office.
|PRICES are subject to change without notice. We will notify before shipping if the increase is substantial.