To Order: You can place an order with John Neal, Bookseller in four ways.
ONLINE: Order online at our secure website by going to the Online Catalog.
PHONE: Call 1-800-369-9598 (toll-free from US & Canada) or 336-272-6139 (local or foreign). Our business hours are Monday through Friday, 9:30 am to 6:00 pm EST.
FAX: Fax your order to us 24 hours a day at 336-272-9015. Please list the item number, description, quantity & price for the items you would like to order. Also, be sure to include your name and complete address and payment information. Print a pdf of our JNB Order Form to help organize your purchase.
We gladly accept personal checks in US dollars and credit cards (Visa, MasterCard, Discover, American Express). We can also accept Canadian cheques in Canadian dollars and British cheques in Pound Sterling. Please contact us for our current exchange rates.
We are now accepting payments through PayPal. Place items in your cart and checkout as usual. Selecting "PayPal" as your payment method will take you to PayPal's website to pay for your order.
*We cannot adjust PayPal orders once they have been placed. If your order will need to be adjusted (teacher discounts, foreign shipping, fine paper shipping, etc) please use a CREDIT CARD, not PayPal.
We are a small company with few employees, but we pride ourselves on our prompt shipment of orders. Most orders are sent out within 2-3 business days, allowing time for processing, packaging and shipment.
HOLIDAY HOURS AND SHIPPING SCHEDULES
DECEMBER 2014 HOLIDAY HOURS
Regular Hours: Mon–Fri, 9am-6pm Open: Wednesday, Dec 24, 9am-1pm Closed: Thursday, Dec 25 for Christmas Open: Friday, Dec 26, 10am-2pm Open: Monday, Dec 29 to Wednesday, Dec 31, 9am-6pm Closed: Thursday, Jan 1, 2015 for New Year’s Day Open: Friday, Jan 2, 2015, 9am-6pm Place your order online 24/7 at www.johnnealbooks.com.
You can leave messages or your order on the voicemail 24 hours a day.
HOLIDAY SHIPPING SCHEDULE USA
There is time to receive your order before Christmas! USA: PRE-CHRISTMAS DELIVERY, REGULAR GROUND UPS (Excludes HI, AK, PR)
Now is the time to order for Christmas Delivery. Below are the dates for ordering for using REGULAR GROUND UPS. You have good assurance that your package will be delivered by UPS by December 23rd. We've built in up to three days extra for the usual delays around this time of the year. UPS ground service is included with our usual shipping and handling charge.
**If you need your order for Christmas, LET US KNOW! **
Regular Ground UPS for delivery before Christmas:
NORTH CAROLINA, SOUTH CAROLINA
Orders received by Dec 19 (Expect delivery: 1-2 business days)
OTHER STATES EAST OF THE MISSISSIPPI
Orders received by Dec 17th (Expect delivery: 2-4 business days)
Orders received by Dec 16th (Expect delivery: 3-5 business days)
MOUNTAIN AND PACIFIC STATES
Orders received by Dec 15th (Expect delivery: 4-7 business days) We can ship via 3-day, 2-day, and next day air delivery at an extra charge – just ask us if you think you need expedited shipping. Express mail is 1-2 day delivery; Express mail is delivering on Wednesday, Dec 24 (Christmas Eve).
Expedited Delivery USA. There is an extra charge for expedited delivery.UPS does not deliver to APO or FPO addresses. Except for UPS Next Day Air, these are for delivery on December 24. UPS 3-Day Select Ground Order deadline: Friday, December 19, 2014, 12 noon. (Excludes AK, HI, PR,) UPS 2-Day Air Order Deadline: Monday, December 22, 2014, 12 noon. UPS Next Day Air Order Deadline: Tuesday, December 23, 2014, 12 noon.
US ORDERS Shipping Charges
Our domestic shipping charges are based on the overall total cost of the items ordered.
Delivery time depends on the way the order is shipped and your location. See the information below for charges and delivery times specific to your needs.
We pride ourselves on our prompt shipment. Most
orders ship within one business day, but we may hold your
order longer in certain situations.
If you need your order by a certain date, let us know so we
can put that info on your order. We can then contact you if
there will be any problem with delivery.
Most orders are shipped via First Class Mail or Priority Mail. Delivery time is generally 2-3 days, but is not guaranteed. Larger orders will likely ship UPS Ground - delivery times to the West Coast are one week with UPS Ground.
We will email your tracking number when we ship your order.
Shipping to Hawaii, Alaska, Puerto Rico
We will attempt to ship your order using the chart above. If we need to charge extra for shipping, we will contact you before we send the order. Most orders to Hawaii, Alaska and Puerto Rico are shipped via First Class mail or Priority Mail.
In most cases, large sheets of paper must be shipped separately from other items. For this reason, there is a separate Paper Shipping Charge of $12.00 for shipments to the USA (excluding HI, PR, AK, APO, FPO addresses). This is a flat rate, regardless of the number of sheets you order.
If you order books/supplies and large sheets of paper together, you must pay shipping on the book/supply total and also $12.00 shipping for the paper. For example, if you order 3 books totaling $49.95 and 20 sheets of Arches Text Wove, add $7.95 shipping for the books and $12.00 for the paper.
The shipping costs displayed during checkout DO NOT INCLUDE the extra costs for paper shipping. You need to add the Paper Shipping Charge "PS00" to your cart before checkout. Foreign Paper Shipping Charges:
Paper shipped to foreign countries will be sent in a tube via Airmail. Postal regulations and procedures often make very large shipments of sheets of paper to other foreign countries impractical.
FOREIGN ORDERS Charges The shipping charges shown during checkout are FOR USA ADDRESSES ONLY. Our foreign shipping charges are based on the weight of the package and the cost of shipping to the destination country.
Please place your order online using a credit card and we will email your shipping options within 1-2 days. You may also e-mail your order to email@example.com and request the cost of shipping and we will provide your shipping options.
We give you insured and uninsured shipping rates, but we recommend you purchase insurance. If you decline to purchase insurance and the package is lost or damaged, we will NOT be responsible for replacing your items or refunding for goods or shipping costs.
Airmail generally takes 2-3 weeks depending on destination. Fastest to Canada and the UK.
Surface Mail (ISAL) normally takes 4-6 weeks. It might even take up to 8 weeks. It will take less time to smaller countries and longer time to larger countries. If your country's mail service is not safe, you should not choose Surface (ISAL).
If your delivery time is critical and you did not indicate this in the “Special Instructions” field when you placing your order, please contact us as soon as possible by phone (800-369-9598) or e-mail (firstname.lastname@example.org).
Expedited shipping methods are available (UPS Next Day Air, Second Day Air, Three Day, USPS Express Mail) for an additional cost. We are a small company. It is fairly easy for us to meet your expectations/requirements if you let us know.
Please insert the required information to track the status of your order. The Order ID is the number in the subject line of your Order Confirmation email.
If you are experiencing any issues please give us a call at (800) 369-9598 or (336) 272-6139 so that we may assist you.
If you are not happy with any item purchased from us, package it well and return it within 30 days of receipt for a prompt refund, exchange, charge card credit or JNB credit. We do NOT give you credit for shipping, unless the item was sent mistakenly.
If you would like to return any item(s) after 30 days of receipt, the item(s) are subject to a 15% restocking fee.
You do not need prior approval to return books or unused/unopened supplies. Let us know if you want JNB credit or refund/charge card refund. We will process your return with the same promptness that we process your order. Send a copy of our invoice or the invoice number.
Defective books may be returned within 3 months of delivery. Used pens, opened bottles of ink, etc, cannot be returned unless defective. If the item(s) didn't work, please contact us so we can make it right by replacing or refunding.
Pack your returns in a stiff cardboard box or in a padded mailing envelope with a sheet of cardboard that extends 1" around the book on all sides.
For orders shipped via United Parcel Service, please notify us so we can send a replacement and file a claim with UPS. You must save the damaged merchandise and all the packaging material. For US Mail shipments, contact us and we will send you a replacement. We will let you know what to do with the damaged merchandise. If it was insured, you will have to file a claim with your local post office.
PRICES are subject to change without notice. We will notify before shipping if the increase is substantial.
If you would like to use your gift certificate online:
1. Go through the checkout process as usual.
2. Choose "Gift Certificate" as your payment method.
3. If the order amount is greater than the gift certificate amount, you will need an alternate form of payment to complete your order.
If you would like to add items to your wishlist:
1. Log on to your JohnNealBooks.com account.
2. Find your desired item, click 'Add to Wishlist'
3. Navigate to your final wishlist (My Account -> Wishlist -> Email wishlist) and send to your Friends and Family.