John Neal Bookseller
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Shipping Information

We are a small company with few employees, but we pride ourselves on our prompt shipment of orders. Most orders are sent out within 1 business day, allowing time for processing, packaging and shipment. Click on one of the topics below for more details.

US Orders
Paper Shipping
International Orders
Rush Orders
Returns
Damaged Shipments

US ORDERS
Shipping Charges
Our domestic shipping charges are based on the overall total cost of the items ordered.
Delivery time depends on the way the order is shipped and your location. See the information below for charges and delivery times specific to your needs.

Add $7.50 for orders to $55
$55.01-$75 add $8.50
$75.01-$100 add $9.50
$100.01-$125 add $10.50
$125.01-$150 add $11.50
$150.01-$200 add $12.50
$200.01-$250 add $12.50
Over $250.00 add $14.50
Delivery Time
We pride ourselves on our prompt shipment. Most orders ship within one business day, but we may hold your order longer in certain situations.

If you need your order by a certain date, let us know so we can put that info on your order. We can then contact you if there will be any problem with delivery.

Most orders are shipped via First Class Mail or Priority Mail. Delivery time is generally 2-3 days, but is not guaranteed. Larger orders will likely ship UPS Ground - delivery times to the West Coast are one week with UPS Ground.

We will email your tracking number when we ship your order.
Shipping to Hawaii, Alaska, Puerto Rico
We will attempt to ship your order using the chart above. If we need to charge extra for shipping, we will contact you before we send the order. Most orders to Hawaii, Alaska and Puerto Rico are shipped via First Class mail or Priority Mail.
PAPER SHIPPING
In most cases, large sheets of paper must be shipped separately from other items. For this reason, there is a separate Paper Shipping Charge of $12.00 for shipments to the USA (excluding HI, PR, AK, APO, FPO addresses). This is a flat rate, regardless of the number of sheets you order.

If you order books/supplies and large sheets of paper together, you must pay shipping on the book/supply total and also $12.00 shipping for the paper. For example, if you order 3 books totaling $49.95 and 20 sheets of Arches Text Wove, add $7.50 shipping for the books and $12.00 for the paper.

The shipping costs displayed during checkout DO NOT INCLUDE the extra costs for paper shipping. You need to add the Paper Shipping Charge "PS00" to your cart before checkout.

International Paper Shipping Charges:
Paper shipped to international countries will be sent in a tube via Airmail. Postal regulations and procedures often make very large shipments of sheets of paper to other countries impractical.

INTERNATIONAL ORDERS
Charges
The shipping charges shown during checkout are FOR USA ADDRESSES ONLY. Our international shipping charges are based on the weight of the package and the cost of shipping to the destination country.

Please place your order online using a credit card and we will email your shipping options within 1-2 days. You may also e-mail your order to info@johnnealbooks.com and request the cost of shipping and we will provide your shipping options.

Insurance
We give you insured and uninsured shipping rates, but we recommend you purchase insurance. If you decline to purchase insurance and the package is lost or damaged, we will NOT be responsible for replacing your items or refunding for goods or shipping costs.

Delivery Time
Airmail generally takes 2-3 weeks depending on destination. Fastest to Canada and the UK.

Surface Mail (ISAL) normally takes 4-6 weeks. It might even take up to 8 weeks. It will take less time to smaller countries and longer time to larger countries. If your country's mail service is not safe, you should not choose Surface (ISAL).
RUSH ORDERS
If your delivery time is critical and you did not indicate this in the "Special Instructions" field when you placing your order, please contact us as soon as possible by phone (800-369-9598) or e-mail (info@johnnealbooks.com).

Expedited shipping methods are available (UPS Next Day Air, Second Day Air, Three Day, USPS Express Mail) for an additional cost. Even though we are a small company it is fairly easy for us to meet your expectations/requirements if you let us know.
RETURNS
If you are not happy with any item purchased from us, package it well and return it within 30 days of receipt for a prompt refund, exchange, charge card credit or JNB credit. We do NOT give you credit for shipping, unless the item was sent mistakenly.

If you would like to return any item(s) after 30 days of receipt, the item(s) are subject to a 15% restocking fee.

You do not need prior approval to return books or unused/unopened supplies. Let us know if you want JNB credit or refund/charge card refund. We will process your return with the same promptness that we process your order. Send a copy of our invoice or the invoice number.

Defective books may be returned within 3 months of delivery. Used pens, opened bottles of ink, etc, cannot be returned unless defective. If the item(s) didn't work, please contact us so we can make it right by replacing or refunding.

Pack your returns in a stiff cardboard box or in a padded mailing envelope with a sheet of cardboard that extends 1" around the book on all sides.
DAMAGED SHIPMENTS
For orders shipped via United Parcel Service, please notify us so we can send a replacement and file a claim with UPS. You must save the damaged merchandise and all the packaging material. For US Mail shipments, contact us and we will send you a replacement. We will let you know what to do with the damaged merchandise. If it was insured, you will have to file a claim with your local post office.
PRICES are subject to change without notice. We will notify before shipping if the increase is substantial.
  © John Neal Bookseller · 1833 Spring Garden Street, First Floor · Greensboro · NC 27403 · USA
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