Customer Comments


This was my first time ordering from John Neal Books. I was assigned an extensive college class project that required the use of calligraphy -- and a lot of it! I was pulling my hair out looking for a small enough nib size to fit my needs, and nowhere -- and I mean NOWHERE -- carried a pen/marker design with a 1.0mm point, except for the John Neal Books store. I requested that they be delivered by a certain date, and sure enough, they showed up in just three days after ordering -- a day before I needed them, in fact!!! The store owner was kind and willing to work with me when I came to him with questions, and I have never been so satisfied with a seller on a website I'd never bought from.
Kaitlin Duley, VA.

You are all AMAZING -- I just received my order and am about to open my goodies and play with them!! What speedy service and merçi beaucoup!
Marilyn, ID.

Thank you so much. Your beautiful customer service is why I always order first from JNB.
Diane L., WA

Thanks, Michael! As always, a pleasure doing business with JNB! You were a real help with my order.
Dianne S., VA

I just wanted to write and say thanks. Every order has arrived promptly, in good shape and for a reasonable price. Really like what you offer. Thanks! -GB, Australia

The wonderful calligraphy items and the excellent staff at John Neal Books make placing an order a delight and pleasure. Cathy, SC

Thank you very much for your great service and correcting my order. You have a loyal customer.
Stephen R., KY

I am very pleased with the order I received from you last Friday. The nibs I ordered were excellent and I have been unable to find them anywhere else. Glad you're out there.
Robert C., IL

My book arrived today much earlier than expected. I'm really impressed with the speedy delivery. Thanks again!- Maggie H., UK

I just wanted to drop you a note and tell you that your staff is just the best. They always answer my questions, and never screw up a shipment, even though I have a different address each time I do a trade show.
Jane L., New York

Thank you for verifying my purchase, and yes, the expedited shipping is what I wanted, and I fully expected the additional cost. You guys are awesome for being able to ship so soon, and provide such customer service. Looks like the folks at IAMPETH knew what they were talking about when they suggested ordering from you.
Joshua N., IN

Thank you so much, I received the supplies on Saturday. Just in time. You guys are the best!
Susan T., NC

Thank you very much. I love doing business with you because you're always so prompt!
Nancy K., Bellevue, WA

Thank you so much for your gracious e-message in response to my complaint about that not-very-satisfactory calligraphic fountain pen. In a way, I am happy to know that I was not the only user who was dissatisfied. I look forward to placing future orders.
Charles H., MA

Thank you very much for your help and thorough advice! I made my order online and decided upon the Automatic 5-Line Pen and Mitchell Nibs. Hopefully they will travel securely.
Liina V., Estonia

I just opened my order and everything is perfect. Double thanks for the rush, and for the terrific service you always deliver!!
Marilyn W., ID

Thanks so much for the quick service.
Mary Alice, MT

How splendid, everything arrived yesterday, Feb 23! [The order shipped IFC/Airmail on Feb 16]. On the same day as this order, I ordered a book from the UK, and I just got an email informing me that had shipped. Thanks for a very quick return!
Baldvin E., Madrid, Spain

Thank you so much for all of your help with my order. It arrived today! I have been crazy busy getting ready for my teaching and travel. Just a few dozen more things to do to be ready, but now with your things in hand I am very happy!
Kathleen M., CA

Foundations of Calligraphy was received safe and sound. Thank you very much.
Tim P., UK

Everything arrived safe and well; just in time for Christmas.
Sharon S., UK

I'm such a fan of your shop!
Laura C., AR

I truly appreciate your quick response to my concern and I just love the book (Calligraphic Symphonies), a true symphony.
Meri T., OR

I just wanted to let you know I received the copy of the Bound & Lettered issue that you found! You guys are great.
Lynda J., TX

I have been meaning to write for some weeks, to thank you and your team very much for the care you took in shipping the Under Milkwood that I ordered. My friend in the states was absolutely delighted with it and she commented on how well packaged it was and therefore, completely undamaged. Thank you again for all your help and advice.
Michelle G., UK

I very much appreciate you completing my purchase and shipping exactly as you said you would. I was counting on you and you came through for us. The Marbling sets arrived a day before I needed to use them with my students, so we had time to practise and plan. By all accounts the activity went off very well. A small amount of that particular marbling ink goes a long way - each of the kids made many, many prints. Wish your business was closer to home for me!
Dean M., MB, Canada

Letter Arts Review is the best! Keep it coming.
Sandy P, WA

I received my order yesterday. Fantastic!!!!! The items are everything they are supposed to be, and I am so happy to have found a reliable company that can supplement my gilding/calligraphy/paint/parchment needs in an efficient manner. Some of your items I can't seem to find at any other company, and your pricing is overall extremely competitive. The calligrapher's box is the best I have seen with its lightbox and easel elements, well-constructed, simple but elegant, and with hardwood sides! It is worth every penny, and more. Your shipping was so fast too. I think you have found another lifetime customer!
J.S., Philadelphia, PA

I really admire how well you treat your customers--and I'm very lucky and very glad that you're around (my main interests being bookbinding and calligraphy)! Thanks again.
Samuel, Boston, MA

I would like to take the time to thank you for putting my order together and for sending it to me. I found everything perfect and to the 'T' as I had requested it . It really is a pleasure working with you.
Lilo, NJ

John Neal and his staff are so helpful and supportive.
Barbara, Rochester, NY

Thank you for your email. It's always a pleasure ordering from your company.
Diane L., Redmond, WA

I recently placed my second order, and just wanted to thank you for the excellent service! I am a loyal customer now.
Juanita G., CA

I expect I'll be placing quite a few orders in the future. Your shop offers a fine selection of materials. The descriptions are first rate, as are the various recommendations. Thank you again.
Christopher M., CT

Thanks a lot for your high quality goods and excellent service!
Sergey K., Russia

JNB comes through again -- thank you so much!
Diedra K., CA

That is very kind of you. You have gone above and beyond what I expected and have officially made me a permanent customer. Thanks so much!
Debi, TX

Thank You! - Everything has arrived just fine for my Saturday workshop. Have a wonderful weekend.
L Jolly, OK

The products and service I have received have been excellent.
P Richards

Thanks for the excellent level of service and the modest cost of postage. Over the last month, I've been buying fountain pens from both the US and the UK. Dealing with John Neal Bookseller has been one of the best shopping experiences. I'll be back.
Peter M., UK

Thanks so much for the great customer service. My order arrived on time and in perfect condition. Thank you.
Melanie F., LA

Many thanks for your speedy service on my recent order. I am very pleased.
Martha M., IL